CHILDREN'S PERSONALIZED POETRY SERVICE TERMS & CONDITIONS AND PRIVACY POLICY Last Updated: December 5, 2025 ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ PRIVACY POLICY This Privacy Policy explains how Living In Wellness Pty Ltd ("we," "us," or "Bec.me") collects, uses, and protects information when you use our Children's Personalized Poetry Service. ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ INFORMATION WE COLLECT When you order a personalized poem, we collect: Your Information: - Email address - Name (for correspondence) - Payment information (processed securely by Stripe - we do not store this) Your Child's Information: - Child's first name - Child's age - Personality description and interests - Photo (only for premium tier with portrait) - Any special message or context you provide ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ HOW WE USE THIS INFORMATION We use the information you provide to: - Create your child's personalized poem - Generate AI portrait illustrations (premium tier only) - Generate audio recording in author's voice (premium tier only) - Deliver your order via email - Send welcome gifts and follow-up communications - Improve our service - Respond to your questions or requests We DO NOT: - Sell or share your child's information with third parties for marketing - Use children's photos for any purpose beyond creating your order - Store payment information (handled securely by Stripe) - Share information except as required by law ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ CHILDREN'S PHOTO PRIVACY (MOST IMPORTANT) For orders that include AI portrait generation: - Photos are used ONLY to create your child's portrait artwork - Photos are processed through secure AI systems (including Gemini/Nano Banana by Google, Leonardo, Canva, or Ideogram) - Photos are NOT stored permanently after order completion - While we use paid/professional accounts which typically have enhanced data protections, we cannot guarantee that third-party AI services do not use data for model improvement. We recommend reviewing each service's privacy policy for its specific data usage terms.- Photos are NOT shared with any other parties - Photos are NOT used for any marketing or promotional purposes Photo Retention: - Photos are kept temporarily (48-72 hours) during order creation - Photos are automatically deleted after order delivery - You can request immediate photo deletion at any time Children's Privacy Compliance: - We comply with children's online privacy laws including COPPA (US), GDPR (EU/UK), and Australian Privacy Principles - We only collect the minimum information necessary to fulfill your order - Parents/guardians have full control over their child's information ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ AI TECHNOLOGY DISCLOSURE Our service uses artificial intelligence technology to: - In supporting the generation of personalized poem text (Claude AI by Anthropic) - Create portrait illustrations (Gemini/Nano Banana by Google, Leonardo, Canva, or Ideogram) - Generate audio recordings in author's voice (Cartesia AI) How AI Works in Our Service: - AI analyzes the information you provide about your child - AI supports the generation of creative content based on our author's style and voice - Our team reviews all AI-generated content before delivery - AI systems do not retain or learn from your child's specific information Quality Note: While we use advanced AI technology and review all content, AI-generated content may occasionally contain minor imperfections. We offer revisions if you're not satisfied.

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DATA SECURITY We take your privacy seriously and implement appropriate security measures: - Secure SSL encryption for all data transmission - Payment processing through PCI-compliant Stripe - Limited access to personal information (author and admin only) - Regular security reviews and updates - Secure cloud storage with encrypted backups ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ HOW LONG WE KEEP YOUR DATA - Order Information: 7 years (for tax/business records) - Photos: Deleted within 72 hours of order completion - Email Communications: Retained until you unsubscribe - Payment Information: Never stored (handled by Stripe) You can request deletion of your information at any time by emailing [email protected] ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━

YOUR RIGHTS You have the right to: - Access the information we hold about you and your child - Request correction of inaccurate information - Request deletion of your information - Opt out of marketing emails at any time - Withdraw consent for photo use (before order is created) - File a complaint with privacy authorities if concerned To exercise these rights, contact: [email protected] Australian Privacy Rights: Under Australian Privacy Principles, you have additional rights to access and correct your personal information. Contact the Office of the Australian Information Commissioner (www.oaic.gov.au) for more information. GDPR Rights (EU/UK): If you're in the EU or UK, you have additional rights under GDPR, including data portability and the right to object to processing.

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WHO CAN ORDER - You must be 18+ years old to place an order - You must have permission from the child's parent/guardian to submit their information and photo (if applicable) - This includes: parents, legal guardians, grandparents, family members, or anyone with parental permission - By ordering, you confirm you have this permission ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━

MARKETING COMMUNICATIONS When you order, we'll send you: - Order confirmation and delivery emails (required) - Welcome gift email (part of your purchase) - Follow-up emails about your experience (you can opt out) You can unsubscribe from marketing emails at any time by: - Clicking "unsubscribe" in any email - Emailing [email protected] We will never send marketing communications to children.

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COOKIES & TRACKING Our order form and website may use: - Essential cookies for order processing - Analytics to improve our service (Google Analytics) - Payment processing cookies (Stripe) You can control cookies through your browser settings. ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━

CHANGES TO THIS PRIVACY POLICY We may update this Privacy Policy from time to time. We will notify you of significant changes by email or prominent notice on our website. ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━

CONTACT US - PRIVACY QUESTIONS Questions about privacy? Contact us: Email: hello @bec.me Business: Living In Wellness Pty Ltd Location: Adelaide, South Australia For privacy complaints or concerns: Office of the Australian Information Commissioner Website: www.oaic.gov.au Phone: 1300 363 992 ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━

TERMS & CONDITIONS By ordering a personalized poem from Bec.me (Living In Wellness Pty Ltd), you agree to these Terms & Conditions.

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THE SERVICE
We offer personalized poetry for children with multiple service tiers available. Each tier includes different features and deliverables. Service Tiers: Our service includes various options which may include: - Custom-written poems in our author's distinctive voice - Professional design and formatting - Digital delivery (PDF) - Optional: AI-generated portrait illustrations - Optional: Audio recordings - Welcome gifts and bonus content Current Offerings: Specific service tiers, features, and pricing are displayed on our order page at the time of purchase. These may be updated from time to time to improve our service or reflect current offerings. What You're Purchasing: By completing your order, you agree to purchase the specific tier and features you selected at checkout, at the price displayed at that time. Your Order Confirmation: Your order confirmation email will specify exactly what you purchased, including the tier, features, and price you paid. ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━
HOW IT WORKS 1. You complete the order form with your child's details 2. Payment is processed securely through Stripe 3. You receive immediate order confirmation email 4. We create your personalized poem and review for quality (usually 48-72 hours) 5. You receive your poem via email with all digital files ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━
DELIVERY Turnaround Time: - Standard: 48-72 hours (business days) - During busy periods (holidays): May take up to 5-7 days - You'll receive email updates throughout the process Delivery Method: - Digital delivery via email to address provided at checkout What You Receive: - Tier 1: PDF of poem (8×10") + welcome gift email - Tier 2: PDF of poem (your choice of 8×10" or 11×14") + MP3 audio + welcome gift email Your Responsibilities: - You are responsible for downloading and saving your files - You are responsible for printing (if desired) - We recommend downloading files immediately upon receipt ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━
30-DAY HAPPINESS GUARANTEE We want you to absolutely love your poem! If you're not completely satisfied for any reason: Contact us within 30 days of delivery at hello @bec.me We'll offer your choice of: OPTION 1: ONE FREE REVISION - We'll rewrite the poem incorporating your feedback - Delivered within 48-72 hours - You get to review and approve the new version OPTION 2: FULL REFUND - No questions asked, no lengthy explanations required - We simply process your refund - no hassle, no arguing though we've love your feedback - Refund processed within 1-2 business days - Funds return to your account within 3-5 business days Our No-Hassle Promise: - You don't need to justify your decision - We don't argue or require explanations - We simply want you to be happy - Your satisfaction is our priority How to Request: Email hello @bec.me with: - Your order number (or child's name) - For revision: Tell us what you'd like changed - For refund: Simply say "I'd like a refund please" That's it! We handle the rest. Important Notes: - This guarantee applies within 30 days of delivery - After 30 days, all sales are final - You must choose either revision OR refund (not both) - If you request a revision and still aren't happy, we'll issue a refund - Refunds are issued to original payment method only What's Not Covered: - Requests after 30 days from delivery date - Technical issues on your end (printer problems, can't download, etc.) - Lost or deleted files after 30 days (we can resend once within 30 days for free) - Change of mind after accepting a revision and going past 30 days ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━
YOUR RESPONSIBILITIES By ordering, you confirm that: - You are 18+ years old - You have permission from the child's parent/guardian to submit their information and photo (if applicable) - The information you provide is accurate and complete - You own or have permission to use any photos you upload - You will use the poem for personal, non-commercial purposes only - You understand this is a digital product delivered via email ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ INTELLECTUAL PROPERTY & USAGE RIGHTS Copyright: All poems remain © Living In Wellness Pty Ltd / Rebecca May Smith. You receive a personal, non-exclusive, non-transferable license to use your poem. YOU CAN: - Print your poem for personal use (unlimited prints for personal use) - Frame and display in your home - Share photos of the printed poem on personal social media - Gift printed copies to family and friends for personal use - Keep digital copies for personal archives - Play audio recording (Tier 2) for personal enjoyment YOU CANNOT: - Sell or commercially use the poem - Claim authorship or remove author attribution - Modify the poem and present as original work - Use for business, commercial, or promotional purposes without written permission - Include in any published work (book, website, etc.) without written permission - Reproduce poem in bulk for distribution beyond immediate family Attribution: If sharing on social media, we appreciate (but don't require) credit to Rebecca May Smith / Bec.me Commercial Use: If you'd like to use your poem commercially, please contact hello @bec.me for licensing options. ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ AI-GENERATED CONTENT Our service uses AI technology as a creative tool: How We Use AI: - AI supports the generation of poem drafts based on your child's details - AI generates portrait illustrations from photos (Tier 2) - AI generates audio of author's voice reading the poem (Tier 2) Our Process: - Author Rebecca May Smith reviews and approves all poems before delivery - We train AI on Rebecca's distinctive writing style - AI is a tool to scale Rebecca's voice, not replace it - All content is quality-checked before you receive it AI Systems We Use: - Claude AI by Anthropic (poem generation support) - Gemini/Nano Banana by Google, Leonardo, Canva, or Ideogram (portrait generation) - Cartesia AI (voice cloning for audio) Quality Standards: - We strive for high-quality, error-free content in every order - AI-generated content may occasionally contain minor imperfections - If you spot errors or aren't satisfied, use our 30-day guarantee for revision or refund Important Notes: - Portrait quality depends on the photo quality you provide - AI may not perfectly capture every physical detail - it creates an artistic interpretation - Audio is AI-generated using voice cloning, not an actual recording by the author - Results may vary slightly from your expectations - this is why we offer revisions ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━
PROHIBITED CONTENT We reserve the right to refuse orders that request: - Inappropriate, offensive, or harmful content - Content that violates any laws or regulations - Content that promotes discrimination, hatred, or violence - Explicit, sexual, or adult content - Content that could harm a child's wellbeing or self-esteem - Content that violates our values or ethics If We Refuse Your Order: - Full refund issued immediately - We'll explain our reasoning if legally permitted to do so - No judgment - we simply want to protect children
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LIMITATION OF LIABILITY To the maximum extent permitted by law: - Our total liability for any claim is limited to the amount you paid for your order - We are not liable for indirect, consequential, emotional, or punitive damages - We are not responsible for how you use the poem or audio - We are not responsible for printing quality, framing choices, or technical issues on your end - We are not responsible for lost or deleted files after 30 days from delivery Australian Consumer Law: Nothing in these terms excludes or limits any guarantees, warranties, or consumer rights you have under Australian Consumer Law that cannot be lawfully excluded. For major failures with the service, you are entitled to cancel your service contract and obtain a refund or replacement. ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━
FILE RESEND POLICY We understand files can be lost or accidentally deleted. Within 30 Days of Delivery: - We'll resend your files ONE time for free - Simply email hello @bec.me with your order number After 30 Days: - Resend fee: $10 USD (covers our admin time) - We keep backup files for up to 12 months After 12 Months: - Files may no longer be available - We recommend downloading and backing up your files immediately upon receipt ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━
DISPUTES & GOVERNING LAW Governing Law: These terms are governed by the laws of South Australia, Australia. Dispute Resolution: - We encourage resolving issues through friendly contact first - Email [email protected] with any concerns - We're committed to finding fair solutions If We Can't Resolve Your Concern: - Australian Competition & Consumer Commission: www.accc.gov.au - Office of Fair Trading (SA): www.cbs.sa.gov.au - Small Claims Tribunal (for disputes under $25,000 AUD) ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━
CHANGES TO THESE TERMS We may update these Terms & Conditions from time to time to reflect changes in our service, legal requirements