THRESHOLD POETRY PERSONALIZED POETRY FOR LIFE'S LIMINAL SPACES TERMS & CONDITIONS AND PRIVACY POLICY Last Updated: December 5, 2025 ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━

PRIVACY POLICY This Privacy Policy explains how Living In Wellness Pty Ltd ("we," "us," or "Bec.me") collects, uses, and protects information when you use our Threshold Poetry service. ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ INFORMATION WE COLLECT When you order a personalized poem, we collect: Your Personal Information: - Full name - Email address - Mailing address (if ordering physical products) - Payment information (processed securely by Stripe - we do not store this) Your Story & Context: - Personal details about your life situation/journey - Information about the life transition or experience you're honoring - Photos (optional, depending on collection chosen): - Tarot card spreads or birth charts - Photos of pets (for pet memorial poems) - Photos of personal items, places, or people (with your permission) - Spiritual or personal practices (for Mystical Collection) - Any special context or meaning you want included ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━

HOW WE USE THIS INFORMATION We use the information you provide to: - Create your personalized poem that honors your specific journey - Generate artistic illustrations (if applicable to your collection) - Design your poem as a beautiful keepsake - Generate audio recordings (if included in your order) - Deliver your order via email or physical mail - Send welcome materials and follow-up communications - Improve our service and offerings - Respond to your questions or requests We DO NOT: - Sell or share your personal story with third parties - Use your information for marketing to others - Store payment information (handled securely by Stripe) - Share your spiritual practices or personal details with anyone - Use photos for any purpose beyond creating your order - Share information except as required by law ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━

PHOTO & IMAGE PRIVACY For orders that include visual elements or illustrations: Photos You May Provide: - Tarot spreads, oracle cards, or astrological charts - Photos of beloved pets (living or deceased) - Images of meaningful places, objects, or moments - Personal items with spiritual significance How We Use Photos: - Photos are used ONLY to create artistic elements for your poem - Photos are processed through third-party AI services including: - Google Gemini/Nano Banana - Leonardo AI - Canva - Ideogram - We use paid/professional accounts for enhanced data protection - Photos are NOT stored permanently by us after order completion - Photos are NOT shared with others for marketing or any other purpose - Photos are NOT used by us beyond creating your specific order Third-Party AI Services: While we use professional-grade AI services with privacy commitments, these are third-party tools with their own privacy policies. We cannot guarantee how third-party AI services handle data internally. We select services with strong privacy protections, but recommend reviewing their policies if concerned: - Google Gemini: cloud.google.com/ai/generative-ai-terms - Leonardo: leonardo.ai/privacy - Canva: canva.com/policies/privacy-policy - Ideogram: ideogram.ai/privacy Our Commitment: - We delete photos from OUR systems within 72 hours of order completion - We do not store or retain photos in our long-term backups - We do not share photos with any other parties - You can request immediate deletion at any time Photo Retention BY US: - Kept temporarily (48-72 hours) during order creation only - Automatically deleted from our systems after delivery - You can request immediate deletion by emailing [email protected] ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━

SENSITIVE PERSONAL INFORMATION We understand that Threshold Poetry addresses life's most meaningful moments: Topics We May Address: - Grief and loss (pets, loved ones, relationships, identity) - Spiritual practices and beliefs - Life transitions (menopause, empty nest, divorce, coming out) - Personal transformation and becoming - Health journeys - Relationship changes Our Commitment to Your Privacy: - Your story is sacred and will be treated with utmost respect - We do not share details of your personal journey with anyone - We do not use your story as testimonials without explicit permission - We understand the vulnerability required to share your truth - Your information is held in confidence Consent for Testimonials: - We will NEVER share your story publicly without your explicit written permission - If you choose to provide a testimonial, you control what is shared - You can use a pseudonym or remain anonymous - You can revoke permission at any time ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━

AI TECHNOLOGY DISCLOSURE Our service uses artificial intelligence technology to: - Support the generation of personalized poem text (Claude AI by Anthropic) - Create artistic illustrations and visual elements (Google Gemini, Leonardo, Canva, or Ideogram) - Generate audio recordings in author's voice (Cartesia AI) How AI Works in Our Service: - AI analyzes the information you provide about your journey - AI supports the generation of creative content based on our author's poetic voice - Author Rebecca May Smith reviews and refines all poems before delivery - AI is a creative tool, not a replacement for human artistry and care - AI systems do not retain or learn from your specific personal information Our Creative Process: - You share your story and context - AI generates initial poem draft in Rebecca's voice - Rebecca reviews, edits, and often substantially rewrites - Final poem blends AI efficiency with human heart - You receive a poem that honors your unique journey Quality Note: While we use advanced AI technology and personally review all content, AI-generated content may occasionally contain minor imperfections. We offer revisions if you're not satisfied with any aspect of your poem. ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━

DATA SECURITY We take your privacy and security seriously: Security Measures: - Secure SSL encryption for all data transmission - Payment processing through PCI-compliant Stripe - Limited access to personal information (author and admin only) - Regular security reviews and updates - Secure cloud storage with encrypted backups - Your personal story is never shared with team members beyond what's necessary to create your poem ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━

HOW LONG WE KEEP YOUR DATA - Order Information: 7 years (for tax/business records) - Your Personal Story: Deleted within 30 days of order completion (unless you request earlier deletion) - Photos: Deleted within 72 hours of order completion - Email Communications: Retained until you unsubscribe - Payment Information: Never stored (handled by Stripe) Early Deletion: You can request immediate deletion of your information at any time by emailing [email protected] What We Keep: After the deletion period, we only retain: - Basic order record (date, amount paid, tier purchased) - No personal story details or photos - Just enough for business/tax records ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━

YOUR RIGHTS You have the right to: - Access the information we hold about you - Request correction of inaccurate information - Request deletion of your information (subject to legal record-keeping requirements) - Opt out of marketing emails at any time - Withdraw consent for photo use (before order is created) - Request that your story not be used for testimonials - File a complaint with privacy authorities if concerned To exercise these rights, contact: [email protected] Australian Privacy Rights: Under Australian Privacy Principles, you have additional rights to access and correct your personal information. Contact the Office of the Australian Information Commissioner (www.oaic.gov.au) for more information. GDPR Rights (EU/UK): If you're in the EU or UK, you have additional rights under GDPR, including data portability and the right to object to processing. ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━

WHO CAN ORDER - You must be 18+ years old to place an order - You must have the right to share any photos or information you provide - You confirm that any stories or experiences you share are your own (or you have permission to share them) - By ordering, you confirm you understand this is a creative service, not therapy or medical advice Important Note: While our poetry can be deeply healing and affirming, it is not a substitute for professional mental health care, grief counseling, or medical advice. ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━

MARKETING COMMUNICATIONS When you order, we'll send you: - Order confirmation and delivery emails (required) - Welcome materials (part of your purchase) - Follow-up emails to check in on your experience (you can opt out) - Occasional updates about new collections or offerings (you can opt out) You can unsubscribe from marketing emails at any time by: - Clicking "unsubscribe" in any email - Emailing [email protected] We will always send transactional emails (order confirmation, delivery) regardless of your marketing preferences. ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━

COOKIES & TRACKING Our website and order forms may use: - Essential cookies for order processing and site functionality - Analytics to improve our service (Google Analytics) - Payment processing cookies (Stripe) You can control cookies through your browser settings. ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━

CHANGES TO THIS PRIVACY POLICY We may update this Privacy Policy from time to time. We will notify you of significant changes by email or prominent notice on our website. ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━

CONTACT US - PRIVACY QUESTIONS Questions about privacy? Contact us: Email: hello @bec.me Business: Living In Wellness Pty Ltd Location: Adelaide, South Australia For privacy complaints or concerns: Office of the Australian Information Commissioner Website: www.oaic.gov.au Phone: 1300 363 992 ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━

TERMS & CONDITIONS By ordering from Threshold Poetry (Living In Wellness Pty Ltd), you agree to these Terms & Conditions. ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━

ABOUT THRESHOLD POETRY Threshold Poetry creates personalized poems for life's liminal spaces - those in-between moments of transformation, grief, becoming, and magic. Our Collections: - Wild Woman Collection: For midlife transformation, menopause, empty nest, and reclaiming - Mystical Collection: For spiritual seekers, tarot, witchcraft, and sacred practice - Tender Collection: For grief, loss, pet memorials, and tender transitions Each poem is custom-created to honor your unique journey. ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━

THE SERVICE We offer personalized poetry services with multiple tiers and collections. Service Offerings May Include: - Custom-written poems in our author's distinctive voice - Professional design and artistic formatting - Digital delivery (PDF, high-resolution for printing) - Optional: Artistic illustrations or visual elements - Optional: Printed keepsakes (books, art prints) - Optional: Audio recordings - Welcome gifts and bonus content Current Offerings: Specific collections, tiers, features, and pricing are displayed on our order page at the time of purchase. These may be updated from time to time to improve our service or reflect current offerings. What You're Purchasing: By completing your order, you agree to purchase the specific collection, tier, and features you selected at checkout, at the price displayed at that time. Your Order Confirmation: Your order confirmation email will specify exactly what you purchased, including the collection, tier, features, and price you paid. ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━

HOW IT WORKS 1. You choose your collection and tier 2. You complete the order form, sharing your story and context 3. Payment is processed securely through Stripe or Paypal 4. You receive immediate order confirmation email 5. We create your personalized poem with care (48-72 hours typically) 6. Author reviews and refines for quality 7. You receive your poem via email with all digital files (or physical mail if applicable) ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━

DELIVERY Turnaround Time: - Standard: 48-72 hours (business days) for digital orders - During busy periods (holidays, sabbats): May take up to 5-7 days - Physical products (if ordered): Additional 5-10 business days for printing/shipping - You'll receive email updates throughout the process Delivery Method: - Digital orders: Email delivery to address provided at checkout - Physical products (if ordered): Shipped to mailing address provided What You Receive: Varies by collection and tier chosen. Typically includes: - PDF of your poem (high-resolution, suitable for printing) - Additional files depending on tier (audio, illustrations, etc.) - Welcome materials - Physical products shipped separately if applicable Your Responsibilities: - You are responsible for downloading and saving digital files - You are responsible for printing digital files (if desired) - We recommend downloading files immediately upon receipt and saving backups ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━

30-DAY HAPPINESS GUARANTEE We want you to absolutely love your poem and feel truly honored by it. If you're not completely satisfied for any reason: Contact us within 30 days of delivery at [email protected] We'll offer your choice of: OPTION 1: ONE FREE REVISION - We'll rewrite the poem incorporating your feedback - Delivered within 48-72 hours - You review and approve the new version - We want to get it right for you OPTION 2: FULL REFUND - No questions asked, no lengthy explanations required, though we'd love your feedback - We simply process your refund - no hassle, no arguing - We understand if the poem didn't resonate - Refund processed within 1-2 business days - Funds return to your account within 3-5 business days Our No-Hassle Promise: - You don't need to justify your decision or write a lengthy explanation - We don't argue, pressure, or make you feel bad - We simply want you to be happy and honored - Your satisfaction and emotional wellbeing are our priority How to Request: Email [email protected] with: - Your order number (or name you ordered under) - For revision: Tell us what you'd like changed or what didn't feel right - For refund: Simply say "I'd like a refund please" - that's enough We handle the rest with care and respect. Important Notes: - This guarantee applies within 30 days of delivery - After 30 days, all sales are final - You must choose either revision OR refund (not both) - If you request a revision and still aren't satisfied, we'll issue a full refund - Refunds are issued to original payment method only - For physical products, refund issued upon return (we provide return shipping label) What's Not Covered: - Requests after 30 days from delivery date - Technical issues on your end (printer problems, can't download files, etc.) - Lost or deleted files after 30 days (we can resend once within 30 days for free) - Change of mind after accepting a revision and going past 30 days - Buyer's remorse for physical products after 30 days ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ YOUR RESPONSIBILITIES By ordering, you confirm that: - You are 18+ years old - The information and story you provide are accurate and true - You have the right to share any photos or information you provide - You own or have permission to use any images you upload - You will use the poem for personal, non-commercial purposes - You understand this is a creative service, not therapy or counseling - You understand this is digital content (unless you ordered physical products) - You understand the poem is a creative interpretation of your story, not a factual document ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ INTELLECTUAL PROPERTY & USAGE RIGHTS Copyright: All poems remain © Living In Wellness Pty Ltd / Rebecca May Smith. You receive a personal, non-exclusive, non-transferable license to use your poem. YOU CAN: - Print your poem for personal use (unlimited prints for personal use) - Frame and display in your home or personal altar/sacred space - Share photos of your poem on personal social media - Include in personal journals, grimoires, or spiritual practices - Gift printed copies to close friends/family for personal use - Keep digital copies for personal archives - Play audio recording (if included) for personal enjoyment - Use as part of personal rituals or spiritual practices YOU CANNOT: - Sell or commercially use the poem - Claim authorship or remove author attribution - Modify the poem and present as original work - Use for business, commercial, or promotional purposes without written permission - Include in any published work (book, website, blog, course) without written permission - Reproduce poem in bulk for distribution beyond immediate circle - Use in any way that generates revenue without written permission Attribution: If sharing on social media or publicly, we appreciate (but don't require) credit to Rebecca May Smith / Threshold Poetry / Bec.me Commercial or Published Use: If you'd like to use your poem in a published work, course, or commercial context, please contact [email protected] for licensing options. ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━

AI-GENERATED CONTENT Our service uses AI technology as a creative tool: How We Use AI: - AI supports the generation of poem drafts based on your story - AI may generate artistic illustrations or visual elements - AI may generate audio of author's voice reading your poem - Author Rebecca May Smith reviews, edits, and often substantially rewrites all poems Our Creative Process: - AI is trained on Rebecca's poetic voice and style - AI generates initial draft - Rebecca reviews and refines (often significantly) - Final poem blends AI efficiency with human artistry and heart - You receive a poem that honors your specific journey AI Systems We Use: - Claude AI by Anthropic (poem generation support) - Gemini/Nano Banana by Google, Leonardo, Canva, or Ideogram (visual elements) - Cartesia AI (voice cloning for audio) Quality Standards: - We strive for high-quality, meaningful, resonant content - AI-generated content may occasionally contain minor imperfections - If you spot errors or feel something is off, use our 30-day guarantee for revision or refund Important Notes: - Illustration quality depends on photo quality you provide (if applicable) - AI creates artistic interpretations, not photorealistic reproductions - Audio is AI-generated using voice cloning, not an actual recording by the author - Results may vary from your expectations - this is why we offer revisions ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━

SENSITIVE CONTENT & TOPICS Threshold Poetry addresses life's most meaningful and sometimes difficult moments. We Welcome: - Grief and loss (pets, loved ones, relationships, identity, life stages) - Spiritual practices of all kinds (witchcraft, paganism, mysticism, etc.) - Life transitions (menopause, empty nest, divorce, coming out, aging) - Personal transformation and becoming - Shadow work and deep inner journeys - All forms of love and relationships We Create With Care: - Your story is honored exactly as you share it - We don't judge, sanitize, or "fix" your truth - We work with the raw, real, messy, beautiful truth of your experience - Your spiritual practices and beliefs are respected We Reserve the Right to Refuse: - Content that promotes harm to self or others - Content that violates laws or regulations - Content that promotes discrimination, hatred, or violence - Content that makes us uncomfortable or violates our values If We Refuse Your Order: - Full refund issued immediately - We'll explain our reasoning if appropriate - No judgment - sometimes it's just not the right fit ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━

NOT THERAPY OR MEDICAL ADVICE Important Disclaimer: Threshold Poetry is a creative service that honors your journey through personalized poetry. It is NOT: - Therapy or counseling - Medical advice - Grief counseling - Spiritual guidance or divination - A substitute for professional mental health care - A substitute for medical treatment Our Role: We are poets and artists who create beautiful, affirming words to honor your experience. We care deeply about your wellbeing, but we are not therapists, doctors, or counselors. If You Need Support: If you're struggling with grief, mental health, or life challenges, please reach out to qualified professionals: - Mental health crisis: Lifeline 13 11 14 (Australia) - Grief support: Australian Centre for Grief and Bereavement - Your GP, therapist, or counselor Our poetry can be healing and affirming alongside professional support, but should not replace it. ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━

LIMITATION OF LIABILITY To the maximum extent permitted by law: - Our total liability for any claim is limited to the amount you paid for your order - We are not liable for indirect, consequential, emotional, or punitive damages - We are not responsible for how you use or interpret the poem - We are not responsible for any emotional response or lack thereof to the poem - We are not responsible for printing quality, framing choices, or technical issues on your end - We are not responsible for lost or deleted files after 30 days from delivery - We are not liable for any decisions you make based on the poem Australian Consumer Law: Nothing in these terms excludes or limits any guarantees, warranties, or consumer rights you have under Australian Consumer Law that cannot be lawfully excluded. For major failures with the service, you are entitled to cancel your service contract and obtain a refund or replacement. ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━

FILE RESEND POLICY We understand files can be lost or accidentally deleted. Within 30 Days of Delivery: - We'll resend your files ONE time for free - Simply email [email protected] with your order number After 30 Days: - Resend fee: $15 USD (covers our admin time) - We keep backup files for up to 12 months After 12 Months: - Files may no longer be available - We recommend downloading and backing up your files immediately upon receipt ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━

PHYSICAL PRODUCTS (IF APPLICABLE) If you ordered physical products (printed books, art prints, etc.): Shipping: - Ships within 5-10 business days of poem creation - Tracking information provided via email - International shipping available (times vary) Returns: - Physical products may be returned within 30 days - Must be unused and in original condition - We provide return shipping label - Refund issued upon receipt of returned item - Digital components of order are non-refundable once delivered Damage in Transit: - Contact us within 7 days of receiving damaged item - Provide photos of damage - We'll send replacement at no cost ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━

DISPUTES & GOVERNING LAW Governing Law: These terms are governed by the laws of South Australia, Australia. Dispute Resolution: - We strongly encourage resolving issues through friendly contact first - Email [email protected] with any concerns - We're committed to finding fair, compassionate solutions - Most issues can be resolved through open communication If We Can't Resolve Your Concern: - Australian Competition & Consumer Commission: www.accc.gov.au - Office of Fair Trading (SA): www.cbs.sa.gov.au - Small Claims Tribunal (for disputes under $25,000 AUD) ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━

CHANGES TO THESE TERMS We may update these Terms & Conditions from time to time to reflect changes in our service, legal requirements, or business practices. How We'll Notify You: - Changes will be posted at bec.me/threshold-poetry-terms - "Last Updated" date will be updated at the top - For significant changes, we'll notify you by email Your Continued Use: By continuing to use our service after changes are posted, you accept the new terms. ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ SEVERABILITY If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that the remaining Terms remain in full force and effect. ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━

ENTIRE AGREEMENT These Terms & Conditions and Privacy Policy constitute the entire agreement between you and Living In Wellness Pty Ltd regarding the Threshold Poetry service. ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━

CONTACT INFORMATION Living In Wellness Pty Ltd Email: hello @bec.me Website: bec.me For Order Inquiries: hello @bec.me For Refund/Revision Requests: hello @bec.me For Privacy Concerns: hello @bec.me For Technical Support: hello @bec.me ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ ACCEPTANCE By completing your order and checking the agreement box, you confirm: ☑ You have read and agree to these Terms & Conditions ☑ You have read and agree to the Privacy Policy above ☑ You are 18+ years old ☑ You have the right to share the information and photos you provide ☑ You understand this is a creative service, not therapy or medical advice ☑ You understand this is primarily a digital product delivered via email ☑ You understand the 30-day happiness guarantee terms ☑ All information you provided is accurate and you have rights to share it Thank you for trusting us with your sacred story. With warmth and reverence, Rebecca May Smith Threshold Poetry Living In Wellness Pty Ltd ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━

"Poetry for Life's Liminal Spaces" Last Updated: December 5, 2025 © 2025 Living In Wellness Pty Ltd. All rights reserved.